Fisheye has taken what appears to be an instruction manual from the heavy black suitcase. It is a miniature three-ring binder with pages of laser-printed text. The binder is just a cheap unmarked one bought from a stationery store. In these respects, it is perfectly familiar to Hiro: it bears the earmarks of a high-tech product that is still under development. All technical devices require documentation of a sort, but this stuff can only be written by techies who are doing the actual product development, and they absolutely hate it, always put the dox question off to the very last minute. Then they type up some material on a word processor, run it off on a cheap laser printer, send the departmental secretary out for a cheap binder, and that's that. Neal Stephenson, Snow Crash, p326
Fisheye, it transpires, has been using the device incorrectly, thereby living up to the other half of the problem.
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